Our Policies

Disclaimer:

The use of this site and materials within are governed by the policies set forth below.  Please read them carefully.  One or more of the following actions indicates your acceptance of these policies:  use of this site, your placement of an order, your submittal of any purchase order for merchandise on this site.  Creative Awards and Gifts reserves the right to make changes to this site and these policies at any time, without any prior notice to the public.

Creative Awards and Gifts does not warrant that this site is is free of viruses or other harmful components and we are not liable for any damages that may result for the use of or inability to use this site.

Product Policy:

Height of trophies may vary due to the varying sizes of figurines.  We reserve the right to design and add elements to trophies to enhance their appearance and reach the size requirements. We will color match to the best of our ability. Creative Awards and Gifts is not responsible for typographical errors once the order has been placed and/or proof has been reviewed.  All of our products are guaranteed against defects for 30 days from the date of the original invoice. All items are subject to availability.

Privacy Policy:

Creative Awards and Gifts is committed to protecting your online privacy while providing you with the most useful and enjoyable web experience possible.  While you can use the features of our site anonymously, you are required to provide personal information to order.  This information will be used to process your order and for no other purpose.  We do not sell or give away any of our customer information.  While we use reasonable precautions to keep the personal information disclosed to us secure, we are not responsible for any breach of security or actions of any third parties that receive this information.

Payment Policy:

We use a third party processing service for credit card payments (Paypal) to ensure your credit card transaction is secure.  Cashier checks and money orders are also accepted.  Shipment of order will not occur until full payment is received.  A 7 % sales tax is collected for all orders shipped to addresses within the state of Florida.

Shipping Policy:

Generally, we ship via USPS Priority Mail but we offer UPS or Fed Ex options depending on the size and weight of your order and the destination.  The rate we collect for shipping will be as close as can be calculated once the order information is collected.  Please note that the shipping time estimates posted on the website are for the number of business days the order will take to be delivered after allowing production time.  During holiday periods, ground shipments may take longer.  If a trophy is damaged in transit, please contact us and we will send a replacement to you at no additional cost.

Copyright and Trademark Policy:

This site is owned and operated by Creative Awards and Gifts.  You may use the content on this site only for the purpose of shopping on this site or placing an order on this site, and for no other purpose.  Creative Awards and Gifts assumes that by emailing us your logo, that you are hereby authorizing us to reproduce it as requested, and you further agree that you have authority to authorize such use.  We reserve the right to utilize pictures of completed items manufactured by us on our website however, all trademarks or service marks are property of their respective owners.  No materials on this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Creative Awards and Gifts prior written permission.  Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.